Ravi Kashyap is a senior SAP solution architect at Amazon Web Services. Previously, he worked at Microsoft as an architect and customer advocate for SAP systems on Microsoft Azure. Ravi has worked with SAP systems throughout his career, as an SAP migration lead, SAP managed services lead, and SAP cloud architect, in large and small consulting companies and for a variety of clients across multiple industries. He believes that subject expertise is only half the battle—to be a trusted advisor, you must also understand customer behavior and know how to ask the right questions.